System Support Engineer

About the role

Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.

It's a place where you can:

• Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia

• Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively

• Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents

• Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart

• Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success

What are you going to do?

• Support business key users by handling production incidents and support requests

• Be responsible for handling errors in messaging services and batch job failures

• Troubleshoot application errors, documenting problems and resolutions

• Participate in Incident and Problem management processes

• Support, coach, and guide team members in your areas of expertise

What do we expect from you?

Must have

• Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues

• Knowledge of C# and code debugging

• Good knowledge of MS SQL

• Willingness to work with system users and solving production issues

• Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative
  

Nice to have 

• Understanding of asynchronous communication using messages

• Understanding of batch job process fundamentals

• Experience with ITIL service operation processes

• Experience in application support

Tech stack you’ll be working with:

MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.

Our promise to you

• Monthly salary: €2000- €2500 gross depending on your qualifications

• Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives

• Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics

• Challenging and exciting projects with autonomy to plan own tasks

• Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.

• Possibility of hybrid work, where office is our primary workplace

• A recently renovated office in Riga centre with a 24/7 gym on the premises

• Business trips to Baltic and Nordic countries

Read more about benefits for our employees.

Application deadline: August 20, 2026

Your application will be processed according to our privacy notice.