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If P&C Insurance Ltd career site

IT User Support

Our IT User Support team ensures a seamless experience for colleagues, providing technical assistance, resolving issues, and maintaining a harmonious relationship between technology and business at If.

All competence areas

About


In IT User Support competence field End User Services Engineers, Service Desk Analysts, and System Support Engineers ensure that both our technical and non-technical colleagues have a seamless experience with our systems, whether it's answering questions, resolving technical problems, or offering guidance. With their expertise and dedication, they keep our systems running smoothly and make sure there is a harmonious relationship between technology and business.

I'm Jūlija

As a System Support Engineer, my goal is to provide reliable and efficient technical support for business users that have encountered issues in one of the main Nordic insurance systems at If - Waypoint. Every day workflow requires understanding of coding, incident management and databases, which ensure the highest level of support for users at If and, eventually, to our customers. In my position at If I have gained a strong background in troubleshooting and resolving complex technical issues, as well as the opportunity to grow profesionally with an excellent team. With several years of hands-on experience, I have honed my skills in managing complex systems and networks to ensure smooth and efficient operations.

  • I take great satisfaction in my ability to solve issues, help people, and explain the nature of the underlying problem. Thanks to my team and the work I do, each day presents an opportunity for me to embrace new challenges, making my work truly fulfilling.

    Jūlija

    System Support Engineer

About If P&C Insurance Ltd


At If Insurance, we serve 3.7 million customers in the Baltic and Nordic countries. Our Baltic IT department comprises ~35% of our total IT specialists. They excel in solution development, testing, infrastructure maintenance, security, UX, and more. This ensures top-notch solutions for our Scandinavian and Baltic customers and a stable work environment for all If employees. 

Our in-house IT solutions enable a comprehensive understanding of customer needs.